Guide to Microsoft Dynamics 365 CRM Pricing 2025

 ​As of March 2025, Microsoft Dynamics 365 offers a suite of Customer Relationship Management (CRM) applications designed to enhance various business functions, including sales, customer service, and field service. In October 2024, Microsoft implemented its first pricing update in over five years, reflecting the continuous enhancements and new features introduced to the platform. ​If your enterprise needs a boost for streamlining business operations and improving customer relationships, then Microsoft Dynamics CRM is your go-to tool. A Microsoft Dynamics CRM company like Evolvous could bring you a versatile powerful platform built to cater to the diverse needs and aspirations of modern businesses. Why would you choose Microsoft Dynamics 365 CRM? The Microsoft Dynamics CRM price is one of the most crucial aspects to consider among many others.

Dynamics 365 Sales:

  • Sales Professional: Priced at $65 per user/month, this plan offers core sales automation capabilities suitable for businesses seeking essential CRM functionalities. ​

  • Sales Enterprise: At $105 per user/month, this plan includes advanced customization, sales forecasting, and embedded intelligence features, catering to organizations with more complex sales processes. ​

  • Sales Premium: Available for $150 per user/month, this tier combines Sales Enterprise capabilities with AI-driven insights, providing tools for predictive analytics and relationship health tracking. ​

  • Microsoft Relationship Sales: This comprehensive solution, priced at $162 per user/month with a minimum of 10 users, integrates Sales Enterprise with LinkedIn Sales Navigator, facilitating enhanced relationship management and social selling. ​

Dynamics 365 Customer Service:

  • Customer Service Professional: Offered at $50 per user/month, this plan delivers essential customer service functionalities, including case management and knowledge base access. ​

  • Customer Service Enterprise: For $105 per user/month, this plan provides advanced features such as embedded analytics, AI-driven insights, and support for omnichannel engagement. ​

Dynamics 365 Field Service:

  • Priced at $105 per user/month, this application focuses on optimizing field operations with features like work order management, resource scheduling, and mobile support for field technicians. ​

Additional Considerations:

  • Licensing Structure: Dynamics 365 operates on a per user/month subscription model, allowing organizations to select plans that align with specific roles and requirements within their teams. ​

  • Implementation Costs: Beyond subscription fees, businesses should account for implementation expenses, which can vary based on the complexity of deployment, customization needs, and integration with existing systems. ​

  • Storage and Add-ons: The base licenses include certain storage capacities; however, organizations anticipating higher data volumes may need to purchase additional storage. Furthermore, various add-ons are available to extend functionalities, each with its own pricing. ​

  • Regional Variations: While the prices mentioned are standard, they may vary based on the region and local currency. It's advisable to consult with a local Microsoft representative or partner to obtain precise pricing tailored to your location. ​

In summary, Microsoft Dynamics 365 CRM applications offer flexible pricing plans designed to accommodate diverse business needs and sizes. Organizations should assess their specific requirements, consider potential implementation and customization costs, and consult with Microsoft partners to select the most suitable and cost-effective licensing options.

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